Booking conditions
Last updated: October 2026. Questions? Write to [email protected].
Deposit and balance
A 20% deposit confirms the booking. The balance is due 30 days before arrival. Bookings made within 30 days of arrival are payable in full.
Changes
Free changes up to 45 days before arrival, subject to supplier availability. Changes within 45 days may incur supplier charges.
Cancellation
45+ days: deposit is non-refundable but transferable to another date within 12 months. 44–30 days: 50% of the trip cost. Under 30 days: 100%. Some hotels and internal flights are non-refundable at any stage and will be shown on your quote.
Insurance
Travel insurance is a condition of booking for trekking, diving and multi-day boat trips. It should include medical evacuation cover.
Conduct and safety
Our guides may alter an itinerary for safety reasons — weather, road conditions or park closures. Refunds are not payable where the change is outside our control.